Comments on: Expedia Eats a Little Crow http://www.nonfamous.com/wp/2006/03/29/expedia-eats-a-little-crow/ commentary on the world around us, with an effort to keep paranoia at the lowest healthy level Tue, 02 Dec 2008 23:41:00 +0000 http://wordpress.org/?v=2.2 By: Miss Oliver http://www.nonfamous.com/wp/2006/03/29/expedia-eats-a-little-crow/#comment-120197 Miss Oliver Sat, 23 Aug 2008 05:31:04 +0000 http://www.nonfamous.com/wp/2006/03/29/expedia-eats-a-little-crow/#comment-120197 Hello, I was in charge of all complaints that came into Expedia for the past 3 yrs. via usps mail. All complaints went to the Tacoma Wa. office. If a complaint was addressed to Dara Khosroshahi, it was delivered to him personally. he took these letters very seriously. if you have a complaint, send usps or registerd mail. address to Dara. he is a very nice person, very, very interested in getting people their refunds. expedia is however a very disfunctional place to work. I have storiesssssssss.... Miss Oliver Hello,
I was in charge of all complaints that came into
Expedia for the past 3 yrs.
via usps mail.
All complaints went to the Tacoma Wa. office.
If a complaint was addressed to Dara Khosroshahi,
it was delivered to him personally.
he took these letters very seriously.
if you have a complaint, send usps or registerd mail. address to Dara.
he is a very nice person, very, very interested
in getting people their refunds.
expedia is however a very disfunctional place
to work.
I have storiesssssssss….

Miss Oliver

]]> By: john carr http://www.nonfamous.com/wp/2006/03/29/expedia-eats-a-little-crow/#comment-109514 john carr Mon, 12 May 2008 22:53:54 +0000 http://www.nonfamous.com/wp/2006/03/29/expedia-eats-a-little-crow/#comment-109514 Booked and paid for 2 US Airways flights Acapulco - Las Vegas. 2 days later flights cancelled and alternatives offered by Expedia - I agreed to these but then US Airways said all they would offer was a full refund Spent hours trying to sort refund today - cut off by Expedia after 1hr. 5mins - called again and promised email within 10 mins - 4 hours later no reply but did I really expect one? Never again.How long will they keep my $2000? Booked and paid for 2 US Airways flights Acapulco - Las Vegas. 2 days later flights cancelled and alternatives offered by Expedia - I agreed to these but then US Airways said all they would offer was a full refund
Spent hours trying to sort refund today - cut off by Expedia after 1hr. 5mins - called again and promised email within 10 mins - 4 hours later no reply but did I really expect one?
Never again.How long will they keep my $2000?

]]> By: john http://www.nonfamous.com/wp/2006/03/29/expedia-eats-a-little-crow/#comment-109073 john Fri, 09 May 2008 19:48:38 +0000 http://www.nonfamous.com/wp/2006/03/29/expedia-eats-a-little-crow/#comment-109073 DO NOT USE EXPEDIA...I recentely had the worst travel and customer service experience I have had in my life with them. First I called to change my departing flight from Sunday April 27th to Friday May 2nd. The incompenent agent read everything back properly yet booked the flight for Friday April 25th. I did not catch this until I went to check in online the night before the flight. In trying to get this settled and have the flight change corrected, they first had me on hold for over an hour and would not admit that their error almost cost me my flight. Then I was told to contact Continental Airlines to rebook a flight and they would reimburse me for up to $200 of the rebooking fees. First, as this was a complete error on their behalf I would expect that they would correct the issue themselves. So I end up rebooking a flight through continental, who has a great customer service department by the way, and it cost an additional $250. Fine, that is do able. However, upon trying to obtain the refund that I was promised I was put on hold for 2 hours before anybody would even pick up the phone to talk to me. All I needed was for the refund to go the cc that was used when making the changes and not the card that was used to orignially book the flight. Sounds simple right? Not for the incompetent, ignorant and useless expedia customer service agents. I will never use expedia again and I urge you to heed my warning. DO NOT USE EXPEDIA…I recentely had the worst travel and customer service experience I have had in my life with them. First I called to change my departing flight from Sunday April 27th to Friday May 2nd. The incompenent agent read everything back properly yet booked the flight for Friday April 25th. I did not catch this until I went to check in online the night before the flight. In trying to get this settled and have the flight change corrected, they first had me on hold for over an hour and would not admit that their error almost cost me my flight. Then I was told to contact Continental Airlines to rebook a flight and they would reimburse me for up to $200 of the rebooking fees. First, as this was a complete error on their behalf I would expect that they would correct the issue themselves. So I end up rebooking a flight through continental, who has a great customer service department by the way, and it cost an additional $250. Fine, that is do able. However, upon trying to obtain the refund that I was promised I was put on hold for 2 hours before anybody would even pick up the phone to talk to me. All I needed was for the refund to go the cc that was used when making the changes and not the card that was used to orignially book the flight. Sounds simple right? Not for the incompetent, ignorant and useless expedia customer service agents. I will never use expedia again and I urge you to heed my warning.

]]> By: Krip Punja http://www.nonfamous.com/wp/2006/03/29/expedia-eats-a-little-crow/#comment-107457 Krip Punja Wed, 30 Apr 2008 18:05:29 +0000 http://www.nonfamous.com/wp/2006/03/29/expedia-eats-a-little-crow/#comment-107457 I used Expedia to book a round trip ticket from Orange County, California to Birmingham, Alabama for travel on April 14, 2008. When I showed up at the Delta check-in they could not locate my records and told me there was no record of a ticket purchase although I had paid for it with my credit card. When I called Expedia, I was put on hold for 15 minutes, while I speculated if it I would catch my flight. After spending nearly an hour back and forth, Delta obtained my records from Continental which had my return tickets. Expedia was not much help in resolving this issue, as the operator while trying to be helpful was not well trained enough to handle the situation. I was lucky I had showed up 2 hours early. My e-mail complaint to Expedia solicited the unintelligent response that my ticket was confirmed. I am not going to trust Expedia with my airline bookings again! I used Expedia to book a round trip ticket from Orange County, California to Birmingham, Alabama for travel on April 14, 2008. When I showed up at the Delta check-in they could not locate my records and told me there was no record of a ticket purchase although I had paid for it with my credit card. When I called Expedia, I was put on hold for 15 minutes, while I speculated if it I would catch my flight. After spending nearly an hour back and forth, Delta obtained my records from Continental which had my return tickets. Expedia was not much help in resolving this issue, as the operator while trying to be helpful was not well trained enough to handle the situation. I was lucky I had showed up 2 hours early.
My e-mail complaint to Expedia solicited the unintelligent response that my ticket was confirmed. I am not going to trust Expedia with my airline bookings again!

]]> By: Jack http://www.nonfamous.com/wp/2006/03/29/expedia-eats-a-little-crow/#comment-81765 Jack Mon, 29 Oct 2007 04:26:46 +0000 http://www.nonfamous.com/wp/2006/03/29/expedia-eats-a-little-crow/#comment-81765 I used Expedia to shop for flights from PHX to MSP around Christmas. I found a couple flights that showed good seat selection (i.e. about half the flight was unsold with good selection of aisle seats which is what I wanted). I decided to purchase the flight, and as I did so, it was not clear to me how to select seats. So I bought the Northwest flight on Expedia and immediately switched over to the NWA.com site to get my preferred seats. MUCH to my surprise, when I got on to the NWA site I found the flight to be virtually sold out. I finally had to select two center seats in different rows for my wife and me. I immediately emailed Expedia to ask how their seat map could be dramatically different than the airline's. I got the typical corporate Pablum about how sorry they were. I fired back three more emails in response (because each elicited the Pablum response that really irritated me), and I asked either for them to get the aisle seats, or refund my money so I could get better flights, or talk to a manager. Pablum, Pablum, Pablum, etc. I am done using Expedia, although I have used them a lot over the years. This type of irresponsible, non-responsive behavior is insulting. I am furious! I used Expedia to shop for flights from PHX to MSP around Christmas. I found a couple flights that showed good seat selection (i.e. about half the flight was unsold with good selection of aisle seats which is what I wanted).
I decided to purchase the flight, and as I did so, it was not clear to me how to select seats. So I bought the Northwest flight on Expedia and immediately switched over to the NWA.com site to get my preferred seats.
MUCH to my surprise, when I got on to the NWA site I found the flight to be virtually sold out. I finally had to select two center seats in different rows for my wife and me.
I immediately emailed Expedia to ask how their seat map could be dramatically different than the airline’s. I got the typical corporate Pablum about how sorry they were. I fired back three more emails in response (because each elicited the Pablum response that really irritated me), and I asked either for them to get the aisle seats, or refund my money so I could get better flights, or talk to a manager. Pablum, Pablum, Pablum, etc.
I am done using Expedia, although I have used them a lot over the years. This type of irresponsible, non-responsive behavior is insulting. I am furious!

]]> By: Vickie Goldman http://www.nonfamous.com/wp/2006/03/29/expedia-eats-a-little-crow/#comment-68397 Vickie Goldman Sun, 29 Jul 2007 18:41:21 +0000 http://www.nonfamous.com/wp/2006/03/29/expedia-eats-a-little-crow/#comment-68397 This is the letter that I JUST sent to Expedia.com informing them of my HORRIBLE experience with them. I just have to let you know that this was the FIRST time using Expedia, and it will certainly be the LAST!! I will not only run the Expedia.com name into the ground, I will be informing ALL of my friends, family, co-workers and any random strangers that will listen, to use Travelocity.com instead if they expect to have ANY type of customer service provided to them!!!! I would have had a BETTER experience dealing with a third grader then to have dealt with the inexperienced, unhelpful, non-caring, semi-illiterate individuals that YOU call employees!! I am SO outraged by the lack of professionalism and blatent lies that I receieved from Expedia, that I will be speaking with The Better Business Bureau about this matter! A response to this email would be appreciated, but probably will not be recieved, since it seems that no one at Expedia.com can even UNDERSTAND the English language let alone be able to WRITE it!!! This is the letter that I JUST sent to Expedia.com informing them of my HORRIBLE experience with them.

I just have to let you know that this was the FIRST time using Expedia, and it will certainly be the LAST!! I will not only run the Expedia.com name into the ground, I will be informing ALL of my friends, family, co-workers and any random strangers that will listen, to use Travelocity.com instead if they expect to have ANY type of customer service provided to them!!!!
I would have had a BETTER experience dealing with a third grader then to have dealt with the inexperienced, unhelpful, non-caring, semi-illiterate individuals that YOU call employees!!
I am SO outraged by the lack of professionalism and blatent lies that I receieved from Expedia, that I will be speaking with The Better Business Bureau about this matter!
A response to this email would be appreciated, but probably will not be recieved, since it seems that no one at Expedia.com can even UNDERSTAND the English language let alone be able to WRITE it!!!

]]> By: John http://www.nonfamous.com/wp/2006/03/29/expedia-eats-a-little-crow/#comment-12988 John Thu, 22 Jun 2006 01:03:15 +0000 http://www.nonfamous.com/wp/2006/03/29/expedia-eats-a-little-crow/#comment-12988 I also had a horrible experience using EXPEDIA that I decided to run a website to alert travelers about how EXPEDIA cheats customers. EXPEDIA lied to me and tried to keep money for a service that was never provided. Please read this: http://www.victimsofexpedia.com Good luck travelers I also had a horrible experience using EXPEDIA that I decided to run a website to alert travelers about how EXPEDIA cheats customers. EXPEDIA lied to me and tried to keep money for a service that was never provided.
Please read this: http://www.victimsofexpedia.com

Good luck travelers

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