Honestly, the number of people that give up must be staggering. Who wants to make all those phone calls? And even when you KNOW, you just KNOW youâ€™ve been wronged, if you canâ€™t get the right person to help you, youâ€™re just, well, youâ€™re f*cked. I have endless persistence, a high speed internet connection, and a handy sense of search. Thatâ€™s how I found the National Geographic Travel Ombudsman who helped me get this resolved. But Iâ€™ll bet nine out of ten screwed consumers just give up. Hereâ€™s to the other ten percent.
Ms. Nerdâ€™s Eye View
I apologize that there has been a delay in our response to this matter. I would like to assure you that your matter has been looked into and researched fully.
We have received your complaint made to Christopher Elliott, ombudsman for National Geographic, via our Public Relations department. I have personally researched your case and noted that, while our agents did provide you with correct information with regards to the usability of your reservation, they did not recognize that this information was not made clear to you prior to purchase.
After a review of our website and your itinerary, I can see that the fare rules for only one portion of your ticket was displayed; ultimately, the rules indicating that your ticket could not be changed were not made available. For this, I cannot apologize more.
It is never our intent to mislead or miscommunicate to our customers, nor it is our intent to cause such confusion or inconvenience. In light of this, I would like to assist you with making accommodations for your return flight from Vienna to Seattle, at no cost to you.
Administrative stuff here.
So. There. Ha.