Comments on: Outrage II: The Customer is Always Wrong http://www.nonfamous.com/wp/2006/03/23/outrage-ii/ commentary on the world around us, with an effort to keep paranoia at the lowest healthy level Wed, 03 Dec 2008 00:14:59 +0000 http://wordpress.org/?v=2.2 By: pam http://www.nonfamous.com/wp/2006/03/23/outrage-ii/#comment-5709 pam Fri, 24 Mar 2006 05:44:28 +0000 http://www.nonfamous.com/wp/2006/03/23/outrage-ii/#comment-5709 Oh, I'm with you. Agreed. The plan is to do small claims court if Elliot fails. Actually, I do have enough to do, but this kind of thing just INFURIATES me, so I'll make the time. Oh, I’m with you. Agreed. The plan is to do small claims court if Elliot fails. Actually, I do have enough to do, but this kind of thing just INFURIATES me, so I’ll make the time.

]]> By: david http://www.nonfamous.com/wp/2006/03/23/outrage-ii/#comment-5705 david Thu, 23 Mar 2006 21:00:09 +0000 http://www.nonfamous.com/wp/2006/03/23/outrage-ii/#comment-5705 You were sold the ticket with what appears to be clear indication that it was changeable at the time of sale. Under the commerce laws of most countries that's enforcable: the product must fit the advertisement. You'd have a good case to take this to court, if that's the way you wanted to go. You were sold the ticket with what appears to be clear indication that it was changeable at the time of sale. Under the commerce laws of most countries that’s enforcable: the product must fit the advertisement. You’d have a good case to take this to court, if that’s the way you wanted to go.

]]> By: pam http://www.nonfamous.com/wp/2006/03/23/outrage-ii/#comment-5704 pam Thu, 23 Mar 2006 19:33:49 +0000 http://www.nonfamous.com/wp/2006/03/23/outrage-ii/#comment-5704 I do actually believe that the terms for the ticket are that it's unchangeable. British said so, and, after doing their homework, Expedia said so too, though they had to dig to find out. I don't believe they're lying (unlike the Expedia "supervisor", who I found myself saying, "Do you actually think I'm LYING to you" to). I believe they did not provide accurate information up front. To me OR their agents. I passed my tale of woe on to the troublemaker - I mean troubleshooter of Elliot.org and he said he'd try to get some answers out of Expedia for me. Stand by. I do actually believe that the terms for the ticket are that it’s unchangeable. British said so, and, after doing their homework, Expedia said so too, though they had to dig to find out. I don’t believe they’re lying (unlike the Expedia “supervisor”, who I found myself saying, “Do you actually think I’m LYING to you” to). I believe they did not provide accurate information up front. To me OR their agents.

I passed my tale of woe on to the troublemaker - I mean troubleshooter of Elliot.org and he said he’d try to get some answers out of Expedia for me. Stand by.

]]> By: david http://www.nonfamous.com/wp/2006/03/23/outrage-ii/#comment-5702 david Thu, 23 Mar 2006 19:21:07 +0000 http://www.nonfamous.com/wp/2006/03/23/outrage-ii/#comment-5702 Wow, what an ordeal Pam. What makes you think you were wrong about the terms being you cannot change the ticket? The rules certainly seem to indicate that it's allowed. I put the blame firmly on Expedia here. I always book my BA flights direct with BA, and I've had nothing but helpfulness when dealing with ticketing issues with them directly. (I was a silver member last time I needed a change though, so that may have had something to do with it.) Good luck getting this resolved! Wow, what an ordeal Pam. What makes you think you were wrong about the terms being you cannot change the ticket? The rules certainly seem to indicate that it’s allowed.

I put the blame firmly on Expedia here. I always book my BA flights direct with BA, and I’ve had nothing but helpfulness when dealing with ticketing issues with them directly. (I was a silver member last time I needed a change though, so that may have had something to do with it.)

Good luck getting this resolved!

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