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February 04, 2004

We laugh because we care

I thought I'd heard every tech support horror story, but this one, from today's Dilbert Newsletter (DNRC), is new to me and worth a chuckle:

A manager who received a new computer asked, "Don't these new computers come with CDROM drives?" I said yes. He insisted that his computer did not have a CDROM drive, but "There is a little drawer that opens at the BOTTOM of my computer, but it won't hold a CD." He had the computer upside down. I would have thought that the fact that everyone else got a "DELL" computer and his said "77ED" would have clued him in.

Posted by david at February 4, 2004 03:13 PM | TrackBack
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File under PEBCAK (problem exists between chair and keyboard). I've heard a similar story where the called thought the CD tray was a handy cupholder.

Posted by: jay on February 4, 2004 03:54 PM

one of my favorite sites is horror stories about the help desk...

Posted by: jason on February 5, 2004 12:07 PM
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